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FAQs

 

1. Product offer and price reference

In compliance with existing regulations, and in particular, the Law 34/2002 on the Information Society Services and Electronic Commerce, ARTS COMING offers information on its website regarding all products sold, their features and prices. However, ARTS COMING reserves the right to remove, replace or change the products offered to customers over the website, by simply changing the content thereof. Thus, the products offered at any time on the website will be governed by the valid General Terms for each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the products mentioned.

 

2. Indication of prices

Prices of works, both in the home and in the shop-Site, including VAT. This tax will be detailed during the purchsing process.

 

The prices indicated on screen are valid at all times, except in the event of typographical errors. When the price is different for the above reason, ARTS COMING will notify the customer, via e-mail, before dispatching the product.

 

3. Shipping

Shipping costs will be detailed during the purchasing process (including VAT).

 

4. Availability

The availability of the works offered by ARTS COMING via its website may vary depending on customer demand. Although ARTS COMING periodically updates the stock, the work requested by the customer may be exhausted at the time.

 

In that case, we will contact you to inform of the situation and you may decide to cancel the order or receive it when it is back in stock.

 

5. Delivery Order

Works are sent properly protected to ensure the receipt in good condition. Home delivery via Post. Estimated delivery time: 2-3 business days (Spain) and one week for the rest of the European Union. The receipt will be included with the package.

 

6. Payment Methods

The customer will be redirected to the secure website Paypal to effect payment. At no time we will see your card details. If you want to pay by bank transfer, you can contact us through our e-mail: [email protected]

 

7. Return Policy

If a work is damaged we will replace it without additional cost, once we have communicated via e-mail ([email protected]). If you want to cancel an order totally or partially, you can do it any time, as long as we have not done yet shipping. If you are unsatisfied with your purchase, we will refund the amount if requested in the first 15 days, from the first day you receive the package. Payment will be refunded by bank transfer to your designated account once we have received your package via recorded delivery and have checked that the content is in good condition.